We keep it simple, personal, and pet-first. Here's exactly what to expect from the moment you reach out to the day your sitter walks in the door.
Head to our Contact page and fill out the booking form. Tell us a little about your pet (name, breed, age, any quirks or medical needs), the dates and service you need, and — if you've already browsed our team — let us know your preferred sitter. If you're not sure who's the right fit, just say so and Shantae will personally match you to the sitter whose schedule, personality, and experience best line up with your pup. We respond to every inquiry within a few hours during business days, and by the next morning for messages sent overnight.
Once we confirm we have availability, we'll set up a free in-home meet & greet — usually within 2–5 days of your inquiry. Your assigned sitter (and Shantae, on first-time bookings) will come to your home for about 30–45 minutes to meet you and your pet, walk through your home setup, learn the routine — feeding times, leash & harness, walking routes, medications, crate rules, where treats live — and get your house keys, alarm codes, and emergency contacts squared away. This is also the moment for you to ask every question and make sure you feel 100% comfortable with your sitter before any money changes hands. No meet & greet, no booking — that's our rule.
After the meet & greet, if everyone's happy (you, your pet, and your sitter), we lock it in. We'll send a written service confirmation outlining dates, times, scope of care, and the total. You pay a 50% deposit to secure boarding, house sitting, or training packages — daycare, walks, and drop-ins are billed weekly. From there your sitter handles everything: regular photo/video updates, GPS-tracked walks where applicable, and a full check-in/check-out report. Need to extend or add a service later? Just text us — once you're a client, future bookings skip the meet & greet step and can be confirmed in minutes.
Most inquiries answered within a few hours.
Insured, certified sitters. Vetted by Shantae personally.
Flat rates, clear deposits, no surprise fees.
New clients get 20% off their first booking.